The Level 3 Customer Service Specialist apprenticeship standard has been approved for delivery since 10th May 2018.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. They are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. They are often an escalation point for complicated or ongoing customer problems. As an expert in their organisation’s products and/or services, they share knowledge with their wider team and colleagues. They gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out their role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point
There are currently 326 registered training providers for this standard.
From 1st August 2023, the Department for Education has merged RoATP (Register of Apprenticeship Training Providers) and RoEPAO (Register of End Point Assessment Organisations) and is now called APAR (Apprenticeship Provider and Assessment Register).
You access information about applying to the APAR as an apprenticeship training provider.
You can access the Level 3 Customer Service Specialist apprenticeship standard here.