Privacy Policy

Effective from 25th May 2018

Who we are:

We are the Workforce Development Trust Ltd (WD Trust), a registered UK charity. We operate as the following brands – ‘Workforce Development Trust’, ‘Skills for Health’, ‘Skills Platform’, ‘The National Skills Academy for Health’, ‘Skills for Justice’, ‘Realtime Rostering’ and ‘SFJ Awards’.

WD Trust is also licensed as the Sector Skills Council for Heath by the UK Commission for Employment and Skills.

Contact Details

Data Protection Manager, Workforce Development Trust, 4th Floor, 1 Temple Way, Bristol BS2 0BY. Telephone: 0117 922 1155.

ithelpdesk@wdtrust.org.uk

Data we collect

From our websites and online services we may collect the following information:

  • Contact details
    • Such as name, title, email and mailing addresses, phone numbers
  • Organisational details
    • Organisation name, job title
  • IP address, geographic location
  • Usernames, encrypted passwords and other unique identifiers

When using some of our services, we may collect the following information in addition to the above:

  • Learning & Consultancy Services – Details of your nationality, date of birth, competences, qualifications and training booked/undertaken, along with details of employment or apprenticeship placements
  • Rostering – Details of your working hours, scheduled activity, payroll, competences and absence information

How we use your data

We may use your information that we collect to:

  • Provide a service
  • Send you communications about a service
  • Deal with service requests
  • Administer an account
  • Send you promotional and marketing communications
  • Respond to queries
  • Help you interact with us

Processing your data

We process your information using one of the following lawful bases:

  • Consent
    • To provide you with marketing and communications
    • To publish customer reviews, testimonials or case studies
  • Legitimate interest
    • Selling and supplying our services
    • Promoting our services
    • Understanding our customers’ behaviour, activities and preferences
    • Ensuring the security and integrity of our services
    • Handling customer contacts, queries, complaints or disputes
  • Contract
    • Providing you with a service
  • Legal obligation
    • Where we need to hold your data to comply with the law

How we share your information

In order to deliver our services we may share your data within the WD Trust group of companies, and with third party vendors and outsourced service providers that assist us in carrying out business activities. We only share data where required and only for the specific purposes listed above. Where we act as a reseller, we will share your data with the service provider in order for them to deliver the service. We never sell your data to third parties.

International transfer of data

We endeavour to store personal information within the EU wherever possible, but in some cases, information may be transferred internationally where there is a technological requirement or third party service provider.  In these cases, we will ensure that third party providers provide adequate safeguards to protect that data.

Manage or delete Personal Information

If you would like to be removed from our database or check the information we store about you, please contact us using the details above. In some cases, we may not be able to action requests. This may be because we have a legal or statutory obligation to retain the data, or that we are only the ‘data processor’, in which case we will direct you to the ‘data controller’ to deal with your request.

Analytics

We use third party software for analytics, information is collected and transmitted to the analytics provider. We may then use this information to compile statistical reports and evaluate how our websites, products and services are used. In some cases, this information may be used to provide a personalised experience for you.

We use Google Analytics, Google Analytics uses cookies to define user sessions and to provide several reporting features. These cookies are set or updated only to collect the data required for such reports. You can opt out http://tools.google.com/dlpage/gaoptout here.

Cookies and Similar Technologies

We use cookies (simple text files) on your device and similar technologies to assist in gathering information about site behaviour and to assist in the provision of our services to you. Our cookies and those provided by third parties may store preferences, assist in signing you into a service, monitor website or service performance, store shopping basket details or provide advertising.

If you wish to restrict or block cookies and similar technologies, you can do so via the settings of your browser. Please refer to the help function of your browser for details on how to do this.

For more information about cookies please see http://www.allaboutcookies.org. Please be aware that restricting cookies may impact on the functionality of our website and online services.

Social Media

Some of our websites use social media functions. These features are provided by third parties and your interactions with them are governed by the privacy policy of the providers. These providers may include FacebookTwitterLinkedIn and AddThis.

Security

We are committed to keeping your personal data safe and secure from unauthorised access to or unauthorised alterations, disclosure or destruction of information that we hold.
Our security measures include:

  • encryption of our services and data
  • regularly reviewing our information collection, storage and processing practices, including physical security measures
  • restricting access to personal information to only employees, contractors and agents who need to know that information in order to process it for us and who are subject to contractual confidentiality and processing obligations
  • internal policies setting out our data security approach and training for employees