The Level 3 Customer Service Specialist apprenticeship standard has been approved for delivery since 10th May 2018.
A customer service specialist is a ‘professional’ for direct customer support within all sectors and organisation types. They act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. They are often an escalation point for complicated or ongoing customer problems. They utilise both organisational and generic IT systems to carry out their role with an awareness of other digital technologies.
There are currently 320 registered training providers for this standard. You can access them here.
To find out further details about Training Providers and the register, click here.