Spotlight on EPAOs – Customer Service Practitioner

8 February, 2024

The Level 2 Customer Service Practitioner apprenticeship standard has been approved for delivery since 29th July 2016.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Their core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. They may be the first point of contact and work in any sector or organisation type.

Access a full list of EPAOs here.

From 1st August 2023, the Department for Education has merged RoATP (Register of Apprenticeship Training Providers) and RoEPAO (Register of End Point Assessment Organisations) and is now called APAR (Apprenticeship Provider and Assessment Register).

You access information about applying to the APAR as an apprenticeship training provider.

You can access the Level 2 Customer Service Practitioner apprenticeship standard here.