ST0217 Level 3 Senior Healthcare Support Worker Standard Version 1.5

Occupation summary

This occupation is found in the health and care sector. Senior healthcare support workers work in a range of settings for example in a hospital, as part of a community team, in a day-case unit, birthing centre, individual’s homes, operating theatres, nursing or care homes, hospices and in general practice.

The broad purpose of the  occupation is support registered healthcare professionals in the delivery of high quality and compassionate health and care services. A senior healthcare support worker will provide clinical, therapeutic or diagnostic care under the direct or indirect supervision of a registered healthcare professional. For this standard, one of the following occupational options will be completed:

1. Adult nursing support: Providing care and support for adults as part of the nursing team. Some of the individuals the adult nursing support worker cares for will have short-term needs for example, if they have a wound which requires dressing. Others may have long-term conditions which affect them every day, all their lives. Many individuals will have more than one condition, and some will need round the clock care for all their personal needs including feeding, washing, going to the toilet as well as for their clinical needs.

2. Maternity support: Providing care and support for women, babies and their families as part of the maternity team. The maternity support worker will contribute to the care of women antenatally and during birth, and care for women and babies postnatally. They support new parents to care for their baby and to develop confidence and bonding.

3. Theatre support: Providing care and support for individuals before, during and after operations as part of the multi-disciplinary theatre team. They will support individuals as they are preparing to go into theatre, reassuring them if they are anxious, and helping them move them back to recovery following their procedure. The theatre support worker will support the operating team by checking individuals into the theatre department, preparing equipment, counting swabs or other instruments and measuring fluids. They may be involved in routine, traumatic and emergency surgery.

4. Mental health support: Providing care and support for individuals with mental ill health as part of the multi-disciplinary mental health team. They will support individuals, and their families, at different stages of their recovery by listening, providing emotional support, collaboratively developing care plans, implementing them creatively and reviewing them to meet the needs of the individual. The mental health support worker observes and reports changes in mental and physical well-being, encouraging independence and enabling individuals to live their life and achieve their goals. Usually, they will have to work closely with carers and with other organisations for example in housing and social care.

5. Children and young people support: Providing care and support for babies, infants, children and young people as part of the children’s team. They work within guidelines and legislation designed to protect and support children and young people, recognising the different needs and rights they have at different ages and stages of their development. The children and young people support worker promotes person and family-centred care, including looked-after children, and working in partnership with parents, carers, families and other services and agencies.

6. Allied health profession therapy support: Providing care and support for individuals through therapeutic activities as part of a multi-disciplinary team. Illness, disability or a change in life circumstances often means that individuals have to learn or be supported to do things in new and different ways. This can change the pattern of a life-course, but individuals can often expect to regain and enjoy a quality of life with support and rehabilitation. Some individuals may have short-term needs, others may have long-term physical and/or mental ill health or a learning disability that affects their independence, function or way of living. The therapy support worker will be required to work with the individual either on their own or within a group setting. They may also work with others to support the individual eg training carers or working with families.

7. Diagnostic imaging support: Providing care and support for individuals through screening programmes, elective and emergency diagnostic imaging examinations including interventional procedures as part of a multi-disciplinary team within hospital and community sites. They will support individuals and help to manage the equipment used for imaging procedures. They support individuals and the team before and during the procedure, reassuring people if they are anxious and helping them with post-procedure care where necessary. Many individuals will have more than one condition, including serious traumatic injuries or life-changing diagnoses such as cancer. Diagnostic imaging support workers interact with patients, their carers and their families with various dependencies and ages. Diagnostic imaging support workers work within strict legislation and other guidelines designed to protect themselves and the individuals in their care.

In their daily work, an employee in this occupation interacts with:

• Patients, service users and carers
• Registered healthcare professionals, for example doctors, nurses, midwives and allied health professionals
• Social care staff including registered managers, care workers and social workers
• Administration, management and other non-clinical staff like porters, cleaners and receptionists

 

An employee in this occupation will be responsible for working within the limits of their competence, following standards, policies or protocols and agreed ways of working to provide a range of clinical, diagnostic or therapeutic interventions as part of the wider health and care team. Senior healthcare support workers report to a registered healthcare professional and undertake delegated activities in line with an individual’s care plan. Senior healthcare support workers use their knowledge, experience and understanding to take decisions within their area of responsibility. They are accountable for their own work and for reviewing the effectiveness of their actions. Senior healthcare support workers may supervise or guide other staff in their team. They must communicate effectively and be able to adhere to standards, including legislation, employer policies and procedures when handling sensitive information. They must maintain a safe and healthy working environment and keep their knowledge and skills up to date.

Typical job titles include:

• Community Support Worker
• Imaging Support Worker
• Maternity Support Worker
• Mental Health Support Worker
• Senior Healthcare Support Worker
• Theatre Assistant
• Therapy Assistant

Duty 1 Act within the limits of own competence and within agreed ways of working, following the relevant local and national standards, policies and protocols used in the workplace.

• K1 K2 K3 K4
• S1 S2 S3 S4
• B1 B2 B3

 

Duty 2 Promote the health and wellbeing of individuals.

• K5 K6
• S5 S6
• B1 B2 B3

 

Duty 3 Monitor the physical and mental health and wellbeing of individuals in your care.

• K7 K8 K9 K28
• S7 S8 S9 S28
• B1 B2 B3

 

Duty 4 Use communication methods and techniques to overcome barriers and meet individuals’ wishes, preferences and needs.

• K10 K11
• S10 S11
• B1 B2 B3

 

Duty 5 Maintain the health, safety and security of yourself and others in the workplace by identifying risks and taking appropriate action to keep people safe.

• K12 K13 K14 K15 K16 K17
• S12 S13 S14 S15 S16 S17
• B1 B2 B3

 

Duty 6 Maintain and further develop your own skills and knowledge and contribute to the development of others.

• K18 K19 K20
• S18 S19 S20
• B1 B2 B3

 

Duty 7 Record, report and store information related to individuals, keeping information confidential.

• K21 K22
• S21 S22
• B1 B2 B3

 

Duty 8 Contribute to the quality of services by participating in improvement activities

• K23 K24 K25
• S23 S24 S25
• B1 B2 B3

 

Duty 9 Provide leadership for to others within the scope of own role

• K26 K27
• S26 S27
• B1 B2 B3

 

Option Duties

Adult Nursing Duties

Duty 10 Undertake delegated nursing care and support for adults.

• K29 K30 K31 K32 K33 K34 K35 K36
• S29 S30 S31 S32 S33 S34 S35 S36
• B1 B2 B3

 

Maternity Support Duties

Duty 11 Undertake delegated maternity care and support for women, babies and their families.

• K30 K32 K34 K35 K37 K38 K39 K40 K41K42 K43 K44 K45
• S30 S32 S34 S35 S37 S38 S39 S40 S41 S42 S43 S44 S45
• B1 B2 B3

 

Theatre Support Duties

Duty 12 Undertake delegated peri-operative care and support for individuals.

• K46 K47 K48 K49 K50 K51 K52 K53 K54
• S46 S47 S48 S49 S50 S51 S52 S53 S54
• B1 B2 B3

 

Mental Health Support Duties

Duty 13 Undertake delegated therapeutic techniques and interventions for individuals to promote mental health recovery.

• K35 K55 K56 K57 K58 K59 K60 K61K62 K63
• S35 S55 S56 S57 S58 S59 S60 S61 S62 S63
• B1 B2 B3

 

Children and Young People Support duties

Duty 14 Undertake delegated clinical and therapeutic activities for children, young people and their families

• K29 K30 K31 K32 K33 K34 K35 K64 K65 K66 K67
• S29 S30 S31 S32 S33 S34 S35 S64 S65 S66 S67
• B1 B2 B3

 

Allied Health Profession Therapy Support duties

Duty 15 Undertake delegated therapeutic activities to support individuals in meeting their optimum potential.

• K34 K68 K69 K70 K71 K72 K73 K74 K75 K76 K77
• S34 S68 S69 S70 S71 S72 S73 S74 S75 S76 S77
• B1 B2 B3

 

Diagnostic Imaging Support Duties

Duty 16 Undertake delegated clinical activities to support service users and their carers before, during and after diagnostic imaging and/or intervention.

• K78 K79 K80 K81 K82 K83 K84 K85 K86 K87 K88 K89 K90 K91
• S78 S79 S80 S81 S82 S83 S84 S85 S86 S87 S88 S89 S90 S91
• B1 B2 B3

 

K1: Core: The legislation, policies, standards, local ways of working and codes of conduct that apply to own role.

K2: Core: The scope of practice, limitations of own competence, including limitations of own role in relation to medication and who to ask for support.

K3: Core: The principles of ‘person-centred care and support’, including principles of equality, diversity and inclusion, active participation, consent and choice.

K4: Core: The principles of a ‘duty of care’ and ‘safeguarding’, the signs of abuse and ways to reduce the risk of abuse.

K5: Core: National and local definitions of health and well-being and priorities for promoting public health and reducing inequalities.

K6: Core: The availability of services to support individuals with lifestyle choices and how to make a referral if required.

K7: Core: The signs and symptoms that an individual’s health and wellbeing is changing, including the role of prescribed medication.

K8: Core: The signs and symptoms that an individual is in pain, distress or discomfort.

K9: Core: The principles of hydration, nutrition and food safety.

K10: Core: Communication techniques to maximise understanding including for individuals with specific communication needs or wishes.

K11: Core: The meaning of ‘capacity’, the differences between mental illness, dementia and learning disability and the impact of these conditions on an individual’s needs.

K12: Core: The principles of infection prevention and control and the importance of good personal hygiene, hand hygiene and correct use of personal protective equipment (PPE).

K13: Core: Local systems and processes to manage the supply, storage, use and safe disposal of stocks and supplies.

K14: Core: The principles of safe moving and assisting individuals, and moving and handling equipment.

K15: Core: The meaning of ‘risk’ in the workplace, ways to raise concerns and own responsibilities in relation to incidents, errors and near misses.

K16: Core: Techniques and principles to safely perform basic life support.

K17: Core: The common causes of conflict and how to respond to them in the workplace.

K18: Core: The importance of continuing personal and professional development.

K19: Core: The local arrangements for appraisal of performance in the workplace.

K20: Core: The principles of reflective practice.

K21: Core: Ways to record and store information securely, including the safe use of technology.

K22: Core: The principles of confidentiality, duty of confidence and disclosure.

K23: Core: The principles of ‘quality improvement’ and ways to measure quality in the workplace.

K24: Core: The principles of investigatory techniques, research and evidence-based practice, and how to access existing evidence and use it to validate and improve practice

K25: Core: The principles of critical thinking and methods of critical appraisal.

K26: Core: The principles and styles of leadership in relation to own role and place of work.

K27: Core: The relationship and differences between leadership, management, supervision and mentoring.

K28: Core: The physiological states, their normal ranges and the correct tools or equipment to use to measure them.

K29: Options 1 and 5: Adult nursing support and children and young people support: The activities of daily living and ways to support individuals to develop and maintain their independence in carrying out these activities.

K30: Options 1, 2 and 5: Adult nursing support, maternity support and children and young people support: The structure and function of the skin and underlying tissues and factors that lead to tissues being compromised.

K31: Options 1 and 5: Adult nursing support and children and young people support: The principles of wound management and the equipment and materials that are used to treat wounds.

K32: Options 1, 2 and 5: Adult nursing support, maternity support and children and young people support: Methods for taking and testing specimens.

K33: Options 1 and 5: Adult nursing support and children and young people support: The end of life phase and the factors which impact care during the end of life phase.

K34: Options 1, 2, 5 and 6: Adult nursing support, maternity support, children and young people support and allied health professional therapy support: Local systems for discharge and transfer and the availability of services and agencies offered by the wider health and social care system.

K35: Options 1, 2, 4 and 5: Adult nursing support, maternity support, mental health support and children and young people support: The signs and symptoms that indicate an individual’s physical or mental health and wellbeing are deteriorating.

K36: Option 1: Adult nursing support: How to support adults to take responsibility for their own health and wellbeing.

K37: Option 2: Maternity support: Strategies to engage women and carers in feeding, bathing, parenting and self-care such as antenatal and postnatal exercise.

K38: Option 2: Maternity support: Local and national antenatal and newborn screening services and immunisation programmes.

K39: Option 2: Maternity support: Local systems and protocols to maintain the maternity environment including procedures to maintain the supply of resources, instruments and equipment.

K40: Option 2: Maternity support: The purpose of a urethral catheter and the importance of regular monitoring.

K41: Option 2: Maternity support: Local security procedures for women and babies including systems for woman and baby identification.

K42: Option 2: Maternity support: The routine checks and observations undertaken for a healthy baby such as cord care, eye care, oral hygiene, stools and signs of neo-natal jaundice.

K43: Option 2: Maternity support: The nutritional and hygiene needs of babies, the benefits of different feeding methods and the importance of skin to skin contact in bonding.

K44: Option 2: Maternity support: The principles of supporting families at difficult times, bereavement and loss and the availability of other support services.

K45: Option 2: Maternity support: The scope of their own role in an emergency situation during pregnancy, labour, birth or the postnatal period.

K46: Option 3: Theatre support: Local systems and protocols for completing pre- and post-operative checklists.

K47: Option 3: Theatre support: The principles of asepsis and maintenance of the sterile field in relation to the provision of surgical instrumentation and medical devices to the surgical team.

K48: Option 3: Theatre support: Local systems and protocols for team briefing, patient sign in, timeout, sign out and debriefing.

K49: Option 3: Theatre support: The effects of pre-medication, sedation and anaesthesia on individuals.

K50: Option 3: Theatre support: The purpose for recording an individual’s body fluid and factors that affect input, output and wound drainage.

K51: Option 3: Theatre support: Techniques used in the peri-operative environment to position individuals and specialist equipment for before, during and after surgery.

K52: Option 3: Theatre support: The types, purpose and function of surgical instruments and supplementary items used in theatre such as the cost implications of items used and the impact on the commissioning of surgical procedures.

K53: Option 3: Theatre support: The importance of identification, measurement, accounting for and recording swabs, sharps, instruments or other disposable items used and the actions to take if one is missing.

K54: Option 3: Theatre support: Types and uses of containers for transport, procedures for labelling, handling, dispatching recording and reporting for clinical specimens and blood products.

K55: Option 4: Mental health support: The nature of mental health and well-being and the main forms of mental ill health according to the psychiatric International Classification of Diseases and Diagnostic and Statistical Manual of Mental Disorders (DSM/ICD) classification system.

K56: Option 4: Mental health support: The main interventions in mental health and well-being and the benefits of early intervention.

K57: Option 4: Mental health support: The needs of individuals with mental ill health and those supporting them at key stages and through times of change or transition.

K58: Option 4: Mental health support: Techniques used to build, monitor and sustain therapeutic relationships with individuals, carers and their families.

K59: Option 4: Mental health support: The factors that facilitate an individual’s recovery experience.

K60: Option 4: Mental health support: The impact of the individual’s mental ill-health on their life, family, friendships and active participation in society.

K61: Option 4: Mental health support: Risk factors of harm to self or others, a range of triggers and consideration of the impact of the environment.

K62: Option 4: Mental health support: Prevention and risk reduction strategies which involve the individual and others, such as suicide mitigation, behaviours which challenge, substance misuse and self-neglect and reduction of restrictive practices.

K63: Option 4: Mental health support: The importance of own mental health and wellbeing when working in mental health services.

K64: Option 5: Children and young people support: Principles and techniques to engage children and young people in therapeutic play.

K65: Option 5: Children and young people support: The main life transitions for children and young people and the importance of involving the child or young person in their own care in line with legal policy and service frameworks for children and young people.

K66: Option 5: Children and young people support: The importance of family-centred care and the role of the public health agenda in promoting and protecting the health and wellbeing of children and young people, to include looked-after children and young carers.

K67: Option 5: Children and young people support: The expected physical, cognitive, language, emotional, social and developmental milestones, the tools and equipment to measure and assess them and how to adapt practice to meet additional needs.

K68: Option 6: Allied health professional therapy support: The care planning process and therapeutic strategies used within own role to promote and enable independence, self-management, social integration, recovery and skills for everyday life.

K69: Option 6: Allied health professional therapy support: Local systems for undertaking clinical risk assessments and management plans relevant to own work setting.

K70: Option 6: Allied health professional therapy support: The potential impact of mental and physical capacity, health condition, learning disability or overall wellbeing on therapeutic or clinical interventions.

K71: Option 6: Allied health professional therapy support: Strategies and approaches to rehabilitate or maximise an individual’s function.

K72: Option 6: Allied health professional therapy support: Strategies and tools available to engage individuals or communities in group sessions.

K73: Option 6: Allied health professional therapy support: Activities and resources available within the community and the means to access them.

K74: Option 6: Allied health professional therapy support: Local systems for sourcing, ordering and fitting therapeutic equipment and resources and the criteria for provision.

K75: Option 6: Allied health professional therapy support: The purpose and function of the therapeutic equipment and resources available, including its limitations and contra-indications.

K76: Option 6: Allied health professional therapy support: Strategies and tools available to engage individuals in learning how to use therapeutic equipment and resources.

K77: Option 6: Allied health professional therapy support: Protocols for checking, reporting and adapting therapeutic equipment and resources.

K78: Option 7: Diagnostic imaging support: The procedures and protocols for undertaking quality checks on equipment, the procedures and protocols for working safely in the imaging environment.

K79: Option 7: Diagnostic imaging support: An awareness of ionising and non-ionising radiation and how these are safely applied to imaging examinations across a patient pathway.

K80: Option 7: Diagnostic imaging support: The correct clothing, hygiene, fluid, nutrition protocols, safety equipment requirements relevant to the imaging procedure and the condition of the individual, including the correct use of pre- and post- procedural checklists.

K81: Option 7: Diagnostic imaging support: Techniques and equipment used to position individuals in line with the safety requirements of the procedure, the physical and mental condition of the individual and how this may impact on the imaging procedure.

K82: Option 7: Diagnostic imaging support: The regulations procedures and protocols for the safe preparation and administration of medicines and contrast agents.

K83: Option 7: Diagnostic imaging support: Roles and responsibilities in the safe supply, management and administration of medicines, the range of procedures where these are used and the risks and mitigations of side effects, adverse response or non-compliance.

K84: Option 7: Diagnostic imaging support: The risks and contra-indications of cannulation and the equipment and techniques used to cannulate/remove cannulas.

K85: Option 7: Diagnostic imaging support: The risks and mitigations of side effects, adverse responses or non-compliance associate with imaging procedure, the correct use of post-procedural checklists and the protocols and procedures for onward care relevant to the imaging procedure undertaken.

K86: Option 7: Diagnostic imaging support: The principles of asepsis and maintenance of the sterile field or clean area in relation to imaging equipment and materials.

K87: Option 7: Diagnostic imaging support: The structure and function of the human body in health, disease and trauma, as well as common pathologies and mechanisms of disease and trauma, in relation to imaging examinations.

K88: Option 7: Diagnostic imaging support: The importance of recognising the signs and symptoms that indicate a deterioration in the health and wellbeing of self and others, including mental health.

K89: Option 7: Diagnostic imaging support: Local systems and protocols for team briefing, patient sign in, timeout, sign out and debriefing.

K90: Option 7: Diagnostic imaging support: Local systems for undertaking clinical risk assessments and management plans relevant to own work setting.

K91: Option 7: Diagnostic imaging support: The potential impact of mental and physical capacity, health condition, learning disability or overall wellbeing on therapeutic or clinical interventions.

S1: Core: Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role.

S2: Core: Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed.

S3: Core: Work as part of a multi-disciplinary team to provide safe and non-discriminatory person-centred care and support with individuals’ established consent.

S4: Core: Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm.

S5: Core: Support individuals to make informed and positive lifestyle choices.

S6: Core: Actively seek out and act on opportunities to support individuals to maximise their health, well- being and positive lifestyle choices.

S7: Core: Recognise and respond to changes in an individual’s health and wellbeing.

S8: Core: Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and well-being.

S9: Core: Promote and monitor access to fluids and nutrition in line with an individual’s care plan.

S10: Core: Communicate with individuals, their families, carers and others in the workplace using techniques designed to facilitate understanding.

S11: Core: Recognise and respond to limitations in an individual’s mental capacity.

S12: Core: Maintain a safe and healthy working environment, using infection prevention and control techniques including hand washing, sanitisation, disinfection and personal protective equipment (PPE).

S13: Core: Maintain the safe supply, storage, use and disposal of supplies and equipment.

S14: Core: Move and handle equipment or other items safely and assist individuals.

S15: Core: Take appropriate action in response to concerns, risks, incidents or errors and near misses arising in the workplace.

S16: Core: Perform basic life support techniques.

S17: Core: Recognise and respond to potential conflict, challenging behaviour or an escalating situation.

S18: Core: Undertake own training and development activities and contribute to the training and development of others.

S19: Core: Participate in appraisal to support professional development.

S20: Core: Reflect on and develop your own practice.

S21: Core: Record and store information related to individuals securely, including the safe use of technology.

S22: Core: Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality, duty of confidence and disclosure.

S23: Core: Participate in and support others with quality improvement activities in the workplace.

S24: Core: Use investigatory techniques to source evidence to validate and improve the delivery of care and support within own scope of practice.

S25: Core: Critically appraise sources of information and apply to practice.

S26: Core: Provide leadership and act as a role model for others within the scope of own role.

S27: Core: Contribute to mentoring and supervision of others in the workplace within the scope of own role.

S28: Core: Undertake physiological measurements, selecting and using the correct tools or equipment.

S29: Options 1 and 5: Adult nursing support and children and young people support: Support individuals with activities of daily living to develop and maintain their independence in line with their desired. outcomes and plan of care.

S30: Options 1, 2 and 5: Adult nursing support, maternity support and children and young people support: Assist with tissue viability risk assessments and manage pressure areas.

S31: Options 1 and 5: Adult nursing support and children and young people support: Assist with wound care in line with the care plan.

S32: Options 1, 2 and 5: Adult nursing support, maternity support and children and young people support: Obtain and test specimens in line with the care plan.

S33: Options 1, and 5: Adult nursing support and children and young people support: Provide care and support for individuals and their family during the end-of-life phase.

S34: Options 1, 2, 5 and 6: Adult nursing support, maternity support, children and young people support and allied health professional therapy support: Contribute to signposting to relevant agencies and, discharge or transfer of individuals between services, in line with their care plan.

S35: Options 1, 2, 4 and 5: Adult nursing support, maternity support, mental health support and children and young people support: Recognise and respond to deteriorations in physical health, mental health and wellbeing.

S36: Option 1: Adult nursing support: Support adults to take responsibility for their own health and wellbeing and for managing their own condition.

S37: Option 2: Maternity support: Assist the midwife with teaching, feeding and hygiene needs of babies- parenting skills and antenatal and postnatal exercise.

S38: Option 2: Maternity support: Assist health care professionals with antenatal and newborn screening and provide information to parents about immunisation activities.

S39: Option 2: Maternity support: Provide support to the maternity team by maintaining the supply of resources, instruments and equipment.

S40: Option 2: Maternity support: Support personal care such as providing care for women with urethral catheters.

S41: Option 2: Maternity support: Identify the baby and provide wristband or label in line with local security procedures.

S42: Option 2: Maternity support: Care for the physical needs of babies by undertaking routine healthy baby observations and reporting any abnormalities.

S43: Option 2: Maternity support: Support parents and carers to meet the developmental, nutritional and hygiene needs of babies.

S44: Option 2: Maternity support: Work in partnership with families and other support services to support individuals in difficult circumstances, bereavement and loss.

S45: Option 2: Maternity support: Provide support to the midwife and others in the multi-disciplinary team in an emergency situation during pregnancy, labour, birth or the postnatal period.

S46: Option 3: Theatre support: Complete pre- and post-operative checklists.

S47: Option 3: Theatre support: Support the surgical team to maintain the sterile field.

S48: Option 3: Theatre support: Participate in team briefing, patient sign in, timeout, sign out and debriefing.

S49: Option 3: Theatre support: Support and monitor the pre-medicated, sedated and unconscious individual.

S50: Option 3: Theatre support: Measure and record an individual’s body fluid balance.

S51: Option 3: Theatre support: Move, position and transport individuals and specialist equipment before, during and after surgery.

S52: Option 3: Theatre support: Prepare the clinical environment and provide surgical instrumentation and supplementary items for the surgical team.

S53: Option 3: Theatre support: Carry out counts for swabs, sharps, instruments and disposable items and take action if something is missing.

S54: Option 3: Theatre support: Assist in receiving, handling and dispatching clinical specimens or blood products.

S55: Option 4: Mental health support: Use strategies and tools to promote mental wellbeing and to support individuals with mental ill health.

S56: Option 4: Mental health support: Observe, record and report changes and barriers, using proactive approaches to manage behaviour which challenges.

S57: Option 4: Mental health support: Take an active approach in supporting individuals to manage their condition.

S58: Option 4: Mental health support: Build, monitor and sustain therapeutic relationships with individuals, carers and their families.

S59: Option 4: Mental health support: Promote a recovery-based approach that enables the individual to manage their condition.

S60: Option 4: Mental health support: Enable and empower individuals to actively participate in society and recognise the impact of mental health on them and others.

S61: Option 4: Mental health support: Identify situations of risk to yourself or others and take action including seeking support.

S62: Option 4: Mental health support: Involve the individual, carers and family members in risk management processes.

S63: Option 4: Mental health support: Review and promote your own mental health and wellbeing.

S64: Option 5: Children and young people support: Support the development of children and young people through therapeutic play and learning.

S65: Option 5: Children and young people support: Support children and young people through transitions by enabling shared or independent decision making.

S66: Option 5: Children and young people support: Support parents, families and carers to meet the needs of children and young people.

S67: Option 5: Children and young people support: Support children and young people before, during or after diagnostic, clinical or therapeutic procedures.

S68: Option 6: Allied health professional therapy support: Provide therapeutic support in line with care plans to encourage independence, self-management and skills for everyday life.

S69: Option 6: Allied health professional therapy support: Assist with undertaking clinical risk assessments and management plans.

S70: Option 6: Allied health professional therapy support: Recognise the impact of mental or physical capacity, health condition, learning disability or overall wellbeing on the therapeutic or clinical task or intervention and when to adapt.

S71: Option 6: Allied health professional therapy support: Enable individuals to meet optimum potential.

S72: Option 6: Allied health professional therapy support: Facilitate group sessions to support health and well-being of individuals or communities.

S73: Option 6: Allied health professional therapy support: Support people to engage in the community and access activities or resources in line with their treatment goals.

S74: Option 6: Allied health professional therapy support: Identify, order or fit therapeutic equipment and resources in line with the individual’s care plan.

S75: Option 6: Allied health professional therapy support: Use equipment and resources therapeutically in a safe way in line with local policy and procedure.

S76: Option 6: Allied health professional therapy support: Demonstrate and teach the safe and appropriate use of therapeutic equipment and resources.

S77: Option 6: Allied health professional therapy support: Complete safety checks for therapeutic equipment and resources, following protocols to report issues or make adaptations if appropriate.

S78: Option 7: Diagnostic imaging support: Assist and support the multi-disciplinary team in the safe and effective operation and maintenance of the imaging environment.

S79: Option 7: Diagnostic imaging support: Support the multi-disciplinary team in the safe flow of individuals through the imaging environment, recognising and complying with current legislation and best practice.

S80: Option 7: Diagnostic imaging support: Prepare individuals for imaging procedures, including those that maybe pre-medicated, sedated or unconscious.

S81: Option 7: Diagnostic imaging support: Support and position individuals during imaging procedures, including those that maybe pre-medicated, sedated or unconscious.

S82: Option 7: Diagnostic imaging support: Support practitioners with the preparation and administration of medicines and contrast agents within the scope of own role.

S83: Option 7: Diagnostic Imaging Support: Administer medicines supplied by a registered practitioner within the scope of own role.

S84: Option 7: Diagnostic imaging support: Insert, flush and remove cannulas in line with local protocols and within the scope of own role.

S85: Option 7: Diagnostic imaging support: Provide after care for individuals following imaging procedures.

S86: Option 7: Diagnostic imaging support: Assist practitioners in setting up and maintaining aseptic or clean area in the imaging environment.

S87: Option 7: Diagnostic imaging support: Support the multi-disciplinary team in the safe delivery of an imaging service.

S88: Option 7: Diagnostic imaging support: Review and promote the health and wellbeing of self and others, including mental health.

S89: Option 7: Diagnostic imaging support: Participate in team briefing, patient sign in, timeout, sign out and debriefing.

S90: Option 7: Diagnostic imaging support: Assist with undertaking clinical risk assessments and management plans.

S91: Option 7: Diagnostic imaging support: Recognise the impact of mental or physical capacity, health condition, learning disability or overall wellbeing on the therapeutic or clinical task or intervention and when to adapt.

B1: Core: Treat people with dignity.

B2: Core: Show respect and empathy.

B3: Core: Be adaptable, reliable and consistent.

English and Maths

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End- Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Other mandatory qualifications

Level 3 Diploma in Healthcare Support

Level: 3

Ofqual regulated

ABBE 610/2141/6, Highfield 610/2239/1, Innovate 610/2224/X, TQUK 610/2249/4, NCFE 610/2160/X,

Pearson 610/2253/6, City & Guilds 610/2259/7.

Occupational Level:

3

Duration (months):

24

Review

This standard will be reviewed after three years.