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This apprenticeship standard is approved for delivery
This occupation is found in the health and care sector. Senior healthcare support workers work in a range of settings for example in a hospital, as part of a community team, in a day-case unit, birthing centre, individual’s homes, operating theatres, nursing or care homes, hospices and in general practice. The broad purpose of the occupation is support registered healthcare professionals in the delivery of high quality and compassionate health and care services. A senior healthcare support worker will provide clinical, therapeutic or diagnostic care under the direct or indirect supervision of a registered healthcare professional.
Options: Adult Nursing Support, Mental Health Support, Maternity Support, Theatre Support, Children and Young People Support, Allied Health Profession Therapy Support, Diagnostic Imaging Support
This apprenticeship standard is approved for delivery
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Please be advised: Skills for Health is not directly involved with this Trailblazer, therefore, the information is accurate and up to date to the best of our knowledge.
